We are happy to assist you

Yes, to ensure a smooth experience on our new website, we kindly ask you to create a new account. Luckily, it's super easy, and within a few clicks, you'll be ready to shop again. If you need assistance, feel free to contact us by sending a message to customerservice@mamaloves.com.

Since we have switched to a new system, we were unfortunately unable to transfer your previous order history. But don't worry, if you need specific information about a past order, we are happy to help. Send us a message at customerservice@mamaloves.com, and we'll look it up for you.

Absolutely! All gift cards remain valid. If you experience any issues when entering a code on the new website, please let us know. We’ll gladly help you resolve it! Just send an email to customerservice@mamaloves.com with a photo of your current gift card.

Yes, your data is just as safe with us as always. We've taken extra care to ensure security during the transition to our new platform. Privacy and security remain our top priorities.

Not at all! Your current orders will still be delivered on time. The switch to our new website has no impact on existing orders. If you have any questions about a specific order, please let us know, and we'll happily look into it for you. You can send a message with your order number to customerservice@mamaloves.com.

Since we've moved to a new system, your previously saved favorites and shopping cart could not be transferred. However, you can easily save your favorite products again in your new account.

No, tracking your order is still just as simple as before! You'll still receive a tracking number as soon as your order is shipped. If you have questions about your order's delivery time, feel free to contact us at customerservice@mamaloves.com. We’re happy to help!

Mamaloves has charms in different sizes and shapes in the collection. If you make the order via the website it is indicated how many signs you can spend on the picture you have chosen. Sometimes it is possible to engrave more characters, but like to consult. In addition to letters and numbers, you can also opt for symbols such as a heart or an infinity sign. Indicate this clearly in the comments box. Customization, such as a logo or another form, is also possible, there are extra costs involved. For this or for other special requests you can always contact us via customer service@mamaloves.com. Please note: for example a heart shape is descending in terms of engraving room. Placing a longer name at the bottom will therefore require a little more creativity in some cases. In case of doubts, we will contact you to discuss this.

How annoying! You can send an email to customer service@mamaloves.com , then we will gladly resolve this for you! Please send a photo of the jewelry so that we can look for the right solution as quickly as possible.

It is possible that an item is (temporarily) not in stock. We understand that this can be disappointing. In most cases the article is supplemented again. To be sure, contact us by mail with our customer service for more information.

It is certainly possible to have something extra engraved on the empty side of a charm. We are happy to help you discuss the different options for your existing piece of jewelry. Send a e-mail to our customer service with a photo of your jewelry and your desired engraving.

Our chains and bracelets are available in different sizes and lengths. For bracelets we recommend measuring your wrist with a piece of cord so that you can determine the correct size. For chains you can also measure the desired length with a piece of cord, by keeping it at the desired length to keep your neck and measure.

It is always possible to add an extra charm to a chain or bracelet. Keep in mind that not all charms fit on every piece of jewelry. If in doubt, you can always contact us by mail with our customer service. To order an extra loose charm you can view our overview page with charms.

The dimensions of the charms can be found under the specifications on the product page of the relevant item.

The Medium Coin Flat and the Coin Flat are, as the name says, flat charms. The coin, on the other hand, is a somewhat more bubble, classic charm. The difference in dimensions of the three charms is as follows: Medium Coin flat 1.5x1.5 cm, Coin flat 2x2cm & coin 2x2cm.

That's certainly possible. This is possible via the following link.

The jewelry of Mamaloves are made of sterling silver 925, 18 carat gilded, 18 carat rosé gilded and 14 carat gold. Our 18k gilt materials are made of a bottom layer of a "unedel" metal, with a "noble" layer of gold over it. The 14k yellow gold that we work with is an alloy of 58.5% yellow gold, silver and copper. Gold is a valuable metal that does not oxidize or discolours with normal use.

To prevent the natural process of oxidation, Mamaloves advises you to keep the jewelry in a closed box, to fit with perfume and hardly to wear it while showering, swimming, exercising, cleaning and sleeping. Wearing in addition to other coarser jewelry or watches can cause wear spots, especially with soft materials such as silver. During daily use, our 18k gilt and sterling silver jewelry can naturally discolour (oxidize) by air, but also by the natural oils on your skin and the acidity, this is different for everyone. This is a normal reaction. Avoid use of fatty creams, perfume or oil. We recommend with the Mamaloves polishing cloth that you received with your order, to brush the jewelry once a month. Sterling silver can also be cleaned with silver polish. In that case, keep in mind that you can cause stains on the cord. Use a toothbrush for 14 carat gold jewelry and a non-abrasive cleaning agent to gently brush your jewelry. Avoid contact with pale and other household cleaning products, because this can discolour the gold.

Almost all jewelry consists of Zirconia. Our 14k Birthstone bracelet is an exception to this, and real gems are used here. Details about this can be found at the specifications on the product page.

With 9 carat gold, the percentage of pure gold is lower than with 14 carat gold. This means that 9 carat gold has a pure gold content of 37.5% and the remaining part consists of other metals. This is often marked with a stamp of 37. The alloy of 14k gold consists of 14 parts solid/pure gold and 10 parts other metals, such as silver or copper.

All our jewelry is made when an order is placed in our studio. The great thing about this personalization is that there are sometimes small differences between individual engraving styles. Although we try to coordinate the styles as well as possible, any irregularities must be appreciated as part of a unique engraving.

If you want to make an adjustment to your order or cancel your order, give it to us by telephone within 1 hour after placing your order +31 85 208 5895 . If your order is placed outside office hours, please contact us directly during the next working day.

If you want to adjust the delivery address, contact us by telephone within 24 hours or send a e-mail to our customer service.

For gifts we offer a luxury Velvet Gift Box and a gift bag. Both options can be ordered separately. You can find these options in your shopping basket or in our menu at Gift Card & Accessories.

For instructions about making a good fingerprint, we would like to refer you to the next webpage: instructions for fingerprints.

Sometimes our mail unfortunately ends up in the spam folder of your mailbox. We recommend that you check this folder. If you have not received e-mail from us, please contact our customer service by e-mail.

If you want to order multiple copies for a girlfriend group, a wedding staff, for a company or another occasion (from 5 pieces), we request that you contact us by e-mail customer service@mamaloves.com .

Every Mamaloves product is unique and made by hand. The production time differs per piece of jewelry. Once your order has been made, we strive for a shipping period of 1 - 3 working days*. Do you want to know exactly when you will receive your order? Click here for more information about the production and shipping time. We offer a VIP service for emergency orders. You can select this during the payment process and have an additional cost of € 19.95. The order is sent the same working day if ordered before 12:00. For this too, the full invoice must first be paid. *keep in mind that it can take longer during busier periods, for example around Christmas.

That is possible. You can indicate a different delivery address in the shopping basket.

How annoying! You can send us an email via customer service@mamaloves.com . Then we help you here to place the order.

You can pay securely via iDeal, Apple Pay, PayPal, Sofort, Credit card, Bancontact, Belfius, KBC or Klarna.

If you have a discount code or gift card, you can enter it in your shopping basket*at the bottom of the shopping basket page there are two options to enter a code, one for the discount code and one for a gift card. *discount code cannot be exchanged ICM. Sale

Due to the unique nature of our products, personalised items cannot be returned. This applies both to products that have been engraved especially for you and to items that have been custom-made. This is explicitly stated with each product. Please check your order carefully before confirming. Non-personalised items can be returned by sending an e-mail to our customer service stating of your order number and the items that you want to return. Our customer service will further handle the return shipment. We recommend always using a track and trace code when returning.

Once we have received your return shipment, it will take 5 working days to process it at the latest. Keep in mind that the refund of the purchase amount can take 1 to 2 extra working days.

You must contact us within 14 days by e-mail if you want to return your order.

The return costs are for your own account. We recommend that you always use a track and trace code when returning.

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