Yes, to ensure a smooth experience on our new website, we kindly ask you to create a new account. Luckily, it's super easy, and within a few clicks, you'll be ready to shop again. If you need assistance, feel free to contact us by sending a message to customerservice@mamaloves.com.
We are happy to assist you
New Website
Do I need to create a new account?
What happens to my order history?
Since we have switched to a new system, we were unfortunately unable to transfer your previous order history. But don't worry, if you need specific information about a past order, we are happy to help. Send us a message at customerservice@mamaloves.com, and we'll look it up for you.
Can I still use my existing gift cards?
Absolutely! All gift cards remain valid. If you experience any issues when entering a code on the new website, please let us know. We’ll gladly help you resolve it! Just send an email to customerservice@mamaloves.com with a photo of your current gift card.
Are my personal details still secure?
Yes, your data is just as safe with us as always. We've taken extra care to ensure security during the transition to our new platform. Privacy and security remain our top priorities.
Will the transition affect my current orders?
Not at all! Your current orders will still be delivered on time. The switch to our new website has no impact on existing orders. If you have any questions about a specific order, please let us know, and we'll happily look into it for you. You can send a message with your order number to customerservice@mamaloves.com.
Why don’t I see my favorites or shopping cart anymore?
Since we've moved to a new system, your previously saved favorites and shopping cart could not be transferred. However, you can easily save your favorite products again in your new account.
Has the way I track my orders changed?
No, tracking your order is still just as simple as before! You'll still receive a tracking number as soon as your order is shipped. If you have questions about your order's delivery time, feel free to contact us at customerservice@mamaloves.com. We’re happy to help!
Product information
How many characters fit on a charm?
Mamaloves has charms in different sizes and shapes in the collection. If you make the order via the website it is indicated how many signs you can spend on the picture you have chosen. Sometimes it is possible to engrave more characters, but like to consult. In addition to letters and numbers, you can also opt for symbols such as a heart or an infinity sign. Indicate this clearly in the comments box. Customization, such as a logo or another form, is also possible, there are extra costs involved. For this or for other special requests you can always contact us via customer service@mamaloves.com. Please note: for example a heart shape is descending in terms of engraving room. Placing a longer name at the bottom will therefore require a little more creativity in some cases. In case of doubts, we will contact you to discuss this.
An error has been made with my order. What now?
How annoying! You can send an email to customer service@mamaloves.com , then we will gladly resolve this for you! Please send a photo of the jewelry so that we can look for the right solution as quickly as possible.
The article I want to order is sold out, what can I do?
It is possible that an item is (temporarily) not in stock. We understand that this can be disappointing. In most cases the article is supplemented again. To be sure, contact us by mail with our customer service for more information.
Can I have something extra engraved on my existing piece of jewelry?
It is certainly possible to have something extra engraved on the empty side of a charm. We are happy to help you discuss the different options for your existing piece of jewelry. Send a e-mail to our customer service with a photo of your jewelry and your desired engraving.
How do I determine which size/length I have to order for my jewelry?
Our chains and bracelets are available in different sizes and lengths. For bracelets we recommend measuring your wrist with a piece of cord so that you can determine the correct size. For chains you can also measure the desired length with a piece of cord, by keeping it at the desired length to keep your neck and measure.
I want to add an extra charm to a chain/bracelet. How can I do this best?
It is always possible to add an extra charm to a chain or bracelet. Keep in mind that not all charms fit on every piece of jewelry. If in doubt, you can always contact us by mail with our customer service. To order an extra loose charm you can view our overview page with charms.
What are the dimensions of the charms?
The dimensions of the charms can be found under the specifications on the product page of the relevant item.
What is the difference between the Medium Coin flat, the Coin flat and the coin?
The Medium Coin Flat and the Coin Flat are, as the name says, flat charms. The coin, on the other hand, is a somewhat more bubble, classic charm. The difference in dimensions of the three charms is as follows: Medium Coin flat 1.5x1.5 cm, Coin flat 2x2cm & coin 2x2cm.
can I order a separate chain?
That's certainly possible. This is possible via the following link.
What materials are your jewelry made of?
The jewelry of Mamaloves are made of sterling silver 925, 18 carat gilded, 18 carat rosé gilded and 14 carat gold. Our 18k gilt materials are made of a bottom layer of a "unedel" metal, with a "noble" layer of gold over it. The 14k yellow gold that we work with is an alloy of 58.5% yellow gold, silver and copper. Gold is a valuable metal that does not oxidize or discolours with normal use.
How can I best maintain my jewelry?
To prevent the natural process of oxidation, Mamaloves advises you to keep the jewelry in a closed box, to fit with perfume and hardly to wear it while showering, swimming, exercising, cleaning and sleeping. Wearing in addition to other coarser jewelry or watches can cause wear spots, especially with soft materials such as silver. During daily use, our 18k gilt and sterling silver jewelry can naturally discolour (oxidize) by air, but also by the natural oils on your skin and the acidity, this is different for everyone. This is a normal reaction. Avoid use of fatty creams, perfume or oil. We recommend with the Mamaloves polishing cloth that you received with your order, to brush the jewelry once a month. Sterling silver can also be cleaned with silver polish. In that case, keep in mind that you can cause stains on the cord. Use a toothbrush for 14 carat gold jewelry and a non-abrasive cleaning agent to gently brush your jewelry. Avoid contact with pale and other household cleaning products, because this can discolour the gold.
What material are the stones from the Birthstone collection?
Almost all jewelry consists of Zirconia. Our 14k Birthstone bracelet is an exception to this, and real gems are used here. Details about this can be found at the specifications on the product page.
What is the difference between 9 carat golden and 14k gold?
With 9 carat gold, the percentage of pure gold is lower than with 14 carat gold. This means that 9 carat gold has a pure gold content of 37.5% and the remaining part consists of other metals. This is often marked with a stamp of 37. The alloy of 14k gold consists of 14 parts solid/pure gold and 10 parts other metals, such as silver or copper.
The engraving on my piece of jewelry looks different than that of friends & family. Why is that?
All our jewelry is made when an order is placed in our studio. The great thing about this personalization is that there are sometimes small differences between individual engraving styles. Although we try to coordinate the styles as well as possible, any irregularities must be appreciated as part of a unique engraving.
To order
can I adjust or cancel my order?
If you want to make an adjustment to your order or cancel your order, give it to us by telephone within 1 hour after placing your order +31 85 208 5895 . If your order is placed outside office hours, please contact us directly during the next working day.
I made a mistake when entering the delivery address. Can I still adjust this?
If you want to adjust the delivery address, contact us by telephone within 24 hours or send a e-mail to our customer service.
Can I have my order packed?
For gifts we offer a luxury Velvet Gift Box and a gift bag. Both options can be ordered separately. You can find these options in your shopping basket or in our menu at Gift Card & Accessories.
How do I make a good fingerprint?
For instructions about making a good fingerprint, we would like to refer you to the next webpage: instructions for fingerprints.
I placed my order, but did not receive a confirmation email.
Sometimes our mail unfortunately ends up in the spam folder of your mailbox. We recommend that you check this folder. If you have not received e-mail from us, please contact our customer service by e-mail.
I get a discount with a larger order?
If you want to order multiple copies for a girlfriend group, a wedding staff, for a company or another occasion (from 5 pieces), we request that you contact us by e-mail customer service@mamaloves.com .
How long will it take before I receive my order?
Every Mamaloves product is unique and made by hand. The production time differs per piece of jewelry. Once your order has been made, we strive for a shipping period of 1 - 3 working days*. Do you want to know exactly when you will receive your order? Click here for more information about the production and shipping time. We offer a VIP service for emergency orders. You can select this during the payment process and have an additional cost of € 19.95. The order is sent the same working day if ordered before 12:00. For this too, the full invoice must first be paid. *keep in mind that it can take longer during busier periods, for example around Christmas.
Can my order be delivered to another address?
That is possible. You can indicate a different delivery address in the shopping basket.
I can't place the order. Is it also possible in a different way?
How annoying! You can send us an email via customer service@mamaloves.com . Then we help you here to place the order.
Payments
Which payment options are there?
You can pay securely via iDeal, Apple Pay, PayPal, Sofort, Credit card, Bancontact, Belfius, KBC or Klarna.
How can I exchange a discount code/gift card?
If you have a discount code or gift card, you can enter it in your shopping basket*at the bottom of the shopping basket page there are two options to enter a code, one for the discount code and one for a gift card. *discount code cannot be exchanged ICM. Sale
How can I return my order?
Because our jewelry is made to measure, you cannot return it. We therefore only accept jewelry returns that are not engraved. If you want to return your order (partially), send a e-mail to our customer service stating of your order number and the items that you want to return. Our customer service will further handle the return shipment. We recommend always using a track and trace code when returning.
How long does it take before my return shipment is processed?
Once we have received your return shipment, it will take 5 working days to process it at the latest. Keep in mind that the refund of the purchase amount can take 1 to 2 extra working days.
Within how many days do I have to return my order?
You must contact us within 14 days by e-mail if you want to return your order.
What are the return costs?
The return costs are for your own account. We recommend that you always use a track and trace code when returning.
My chain/bracelet does not have the desired length/size. Can I exchange the length or size?