Privacy & Cookies

MAMALOVES places great importance on the privacy of its customers and all users of its website. The processing of personal data is carried out in accordance with the guidelines of the Privacy Protection Act; the General Data Protection Regulation.

Personal Data

For placing an order, we ask the customer for the following:

Name, Address, Email address, and Payment details

IP addresses are automatically stored.

Purpose

Personal data is used for payment and shipment of the order. In addition, the customer is kept informed of the progress of the order.

Access, correction, or deletion of data

You can request access, correction, deletion, data transfer of your personal data, or request the withdrawal of your consent or objection to the processing of your personal data by sending an email to info@mamaloves.com. To ensure that the request for access is made by you, we ask you to include a copy of your ID with the request. In this copy, please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) for the protection of your privacy. We will respond as soon as possible, but within three weeks, to your request 

MAMALOVES also wants to point out that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

Newsletter

With your consent, we use your data to inform you about our products, special offers, and promotions in our newsletter. If you wish to unsubscribe, you can let us know by sending an email to info@mamaloves.com.

Retention Period

If you create an account at MAMALOVES, your data is stored in a secure environment. In your account, we store information such as your name and address, phone number, email address, delivery, and payment details so that you do not have to fill them in with every new order. The retention period for your data is 12 months after the last order.

MAMALOVES website uses cookies, which are small files stored on your computer. In our case, these cookies are intended to serve you as well as possible through this site.

Through the MAMALOVES website, a cookie is placed by the American company Google as part of the "Analytics" service. MAMALOVES uses this service to keep track of and receive reports on how visitors use the website. Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. MAMALOVES has no influence on this. MAMALOVES has not allowed Google to use the obtained analytics information for other Google services.

The information collected by Google is anonymized as much as possible. Your IP address is explicitly not provided. The information is transferred to and stored by Google on servers in the United States. Google adheres to the Safe Harbor principles and is affiliated with the Safe Harbor program of the US Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.

You can disable cookies through your browser. The Consumers' Association has made a step-by-step explanation available online. Note: if you refuse and/or delete cookies, you may not always be able to use all the features of a website.

In addition, refusing and/or deleting cookies only has consequences for the computer and browser on which you perform this action. If you use multiple computers, public PCs, and/or browsers, you must repeat the above-mentioned action(s) as often as necessary. Cookies are automatically deleted after 1 year.

Third Parties

These are parties with which MAMALOVES collaborates and that are necessary to process orders correctly:

Mollie, My Parcel, and MediaXplain*

Contact Information

www.mamaloves.com, info@mamaloves.com

The information on this MAMALOVES website is compiled with the greatest possible care. Nevertheless, it may happen that there are inaccuracies in the information. If this is the case, we would appreciate being informed via info@mamaloves.com.