Trainee Commercial Employee (Operations & Production)

Do you have affinity with jewelry and would you like to do an internship in a creative team? Then we are looking for you!

Start: September 2024

The jewelry label Mamaloves, founded in 2015, makes personalized jewelry, which are made with love in our studio in Haarlem and sold via the webshop Mamaloves.com.

The cozy Mamaloves production team, which consists entirely of women, ensures that all orders are processed with care and are sent on time.

Mamaloves is growing hard, also across the border, and now has a large loyal customer base and followers on social media.

What are you going to do?

As a trainee commercial employee you are responsible for making the entire order and production process more efficient. In addition, you and your colleagues run an optimal and effective customer care, where you help customers via mail, chat and/or telephone.

Your daily activities consist of:

  • Collecting the products of Orders
  • Processing returned of packages,
  • Order package (automatic / manual) and prepare packages for delivery.
  • You further focus on the improvements of the process, and find solutions to problems that arise in the logistics process
  • You administer the stocks (booking and debiting).
  • You ensure that the correct selling prices are on the website based on purchasing.
  • You are responsible for setting up purchase orders and the administrative processing thereof.
  • You check deliveries and invoices.
  • You monitor the quality of the materials and goods purchased and purchased.
  • You can effortlessly switch with colleagues in other departments (website, marketing and design).
  • Handling incoming e-mails and phone calls.
  • Answering questions from customers via live chat and social media channels.

Your profile:

  • You have an MBO working and thinking level with a relevant training;
  • You are available for a period of at least 5 months, at least 4 days / week;
  • You have a proactive, flexible and hands-on institution;
  • You are willing to work flexible days during busy periods, also in the evenings and weekends
  • You have a passion for jewelry and you know your way on social media

Are you the one we are looking for? Mail your motivation letter and CV to katrien@mamaloves.com

*For this internship you will receive a good internship allowance & amp; any travel allowance. In addition, you get a piece of jewelry of your choice at the start and high discounts on jewelry during your internship.